Refund Policy

Wan2.5 AI Video Studio Refund Policy

2025/07/25

Published: July 25, 2025

Last Updated: July 25, 2025

At Wan2.5 AI Video Studio, we are committed to ensuring your complete satisfaction with our services. This policy outlines our terms and conditions regarding subscription plan changes and refunds.

Subscription Refunds

We will provide a full refund for subscription purchases under the following conditions:

  • Request must be made within 3 days of purchase
  • Usage must be limited to 200 credits or less
  • Processing fees will be deducted from the refund amount

Credit Purchases

Credit purchases are non-refundable. Please carefully consider your credit needs before purchasing, as once purchased, we cannot provide refunds regardless of usage.

Subscription Plan Changes

If you accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following solution:

  • We will convert your annual plan to a monthly plan
  • Deduct one month's subscription fee and processing fees
  • The remaining amount will be refunded to your original payment method

Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

  • Credit purchases
  • Expired subscription periods
  • Processing fees
  • Subscriptions beyond the 3-day period
  • Subscriptions with more than 200 credits used

Refund Process

To request a refund for eligible items, please contact our support team with the following information:

  1. Go to your user center and copy the email displayed there for verification
  2. Your account email
  3. Order number or transaction ID
  4. Reason for refund request

Refund requests are typically processed within 5-7 business days. The actual time for refunds to appear may vary depending on your payment method and financial institution.

Changes to Refund Policy

We reserve the right to update our refund policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend reviewing this policy periodically for any updates.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected].

By using our services, you acknowledge that you have read and understood this refund policy.